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Redcar & Cleveland Borough Council

Customer service impresses in Redcar & Cleveland

Econ stepped in to support the council through a challenging transition period, providing extra support to their winter maintenance fleet. Understanding their precise needs, Econ provided a flexible service and a high level of driver training to keep the region’s roads moving.

 

Redcar & Cleveland Borough Council branded Econ gritter

Challenge

Redcar & Cleveland Borough Council were looking to source some extra flexible support for their winter maintenance fleet, whilst they managed the transition from contracting out its service to Carillion to bringing them back in-house.

 

Solution

Two Econ hire spreaders with E-ploughs joined the four-strong winter maintenance fleet in North Yorkshire’s most northerly coastal borough last winter, providing the council with the much-needed support it was looking for.

The Econ vehicles were stationed at Boulby Potash Mine, near Staithes, one of Europe’s deepest mines which produces a million tonnes of potash a year for fertiliser and half a million tonnes of rock salt. The location entailed some unusual logistical challenges for the Econ team.

In order to access the potash mine site to carry out driver training and repairs on the spreaders, the Econ staff had to undergo an induction process at the mine. Andy Mollon, Redcar and Cleveland borough Council’s service lead for engineering, highways, licensing and parking, said “It was quite a big ask and something that they had to go out of their way to do, but Econ really stepped up to the mark and had their guys inducted immediately so that they were ready as soon as we needed them– that’s impressive!”

“Econ has really gone the extra mile for us and the whole team has been extremely responsive in dealing with any issues, with a really brilliant attitude towards their customers.”Andy Mollon, Redcar & Cleveland Borough Council’s service lead for Engineering, Highways, Licensing and Parking

Outcome

Andy said that the flexibility and can-do attitude of the Econ team has been tremendously helpful to the council during the changeover.

“Econ has really gone the extra mile for us and the whole team has been extremely responsive in dealing with any issues, with a really brilliant attitude towards their customers.”

Andy added: “With the onset of a sudden late cold snap, we actually ended up holding on to our two hire spreaders right through to the end of April when in fact the hire contract was up in March. This wasn’t a problem at all with Econ, who were totally understanding and flexible about it, which is a real testament to their great customer service.”

The council has also been impressed with the quality of their Econ spreaders, which it has used to cover some high-level routes on the coast and North York Moors. “These areas can be pretty bleak in winter and see a lot of extreme conditions coming in off the North Sea. We need high quality, reliable winter maintenance vehicles to ensure we treat the roads efficiently,” said Andy.

Econ Extra

Products

Econ offer a wide range of winter and highway maintenance vehicles that are designed and built to suit your specific needs at our factory in Ripon.

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Contract Hire

Some customers prefer to hire their winter maintenance vehicles from Econ. One fixed fee gives you complete peace of mind as we take care of everything from scheduled maintenance to 24-hour breakdown and repair.

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Service & Spares

Our skilled service engineers can repair or service your Econ vehicles on site, or at one of our regional service hubs in Ripon, Alloa or Cardiff.

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Get in touch

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